FAQs

Frequently Asked Questions

 

1. How long does shipping take?

  • US / Canada: 7–15 business days
  • Australia: 10–18 business days
  • France: 10–20 business days

 

You’ll receive a tracking number as soon as your order ships.

 

2. What is your return policy?

  • We offer a 30-day return policy.
  • If you’re not satisfied, contact us for a return label.
  • Customer pays return shipping for change-of-mind returns.


 

3. Is the pillow adjustable?

  • Yes! Our Soft Relief pillow is designed to fit most neck shapes and sleeping positions comfortably.


 

4. Can I wash the pillow cover?

  • Absolutely! The cover is removable and machine-washable.


5. Is this pillow suitable for all ages?

  • Yes. The ergonomic design is suitable for teens and adults, and provides support for all sleeping positions.

 

6. Do you offer worldwide shipping

  • Yes! We ship to all major countries, including the US, Canada, Australia, and France.

 


7. How do I contact support?